Returns & Refunds Policy

Money Back Guarantee

Your satisfaction is important to us, so Taphouse Cellars offers a Money Back Guarantee.

If you’re not satisfied with a purchase you’ve made online, over the phone, or in store, please contact our customer service team right away on:

help@taphousecellars.com.au

1300 252 626

Money Back Guarantee key information

  • All returns and refunds will be assessed at the discretion of our customer service team

  • Items must be refunded using the same method of payment as the original transaction

  • Items will be refunded at the price of purchase

  • Items must be returned within 28 days of purchase

  • Items must be unopened

  • There must be no damage made to the carton/bottle/can. Any item returned must be in a saleable condition

  • Any carton or pack purchases made must be returned as full cartons or packs

In store refunds

Goods purchased in store must be returned to the store of purchase.

Proof of purchase must be provided.

Proof of age may also be required.

Online and phone order refunds

Any orders that are made online or over the phone can either be returned to your nearest Taphouse Cellars store or mailed back to us.

Please send any returns to:

Taphouse Cellars

Shop 4, Kingscliff Shopping Village

Kingscliff, 2487 NSW.

For any online or phone order that needs to be returned or refunded, contact must be made with our customer service team within two weeks from the date of purchase.

Exchanges

If you change your mind about any online or phone order, exchanges are possible at the discretion of a Taphouse Cellars customer service representative. Please note that you must contact us within two weeks of accepting the delivery for an exchange to be considered.

Please also note that any additional delivery charges for exchanges will be at your own expense.

The product that you would like to receive in exchange for your initial purchase will only be shipped once we have received your original purchase back at our warehouse, in a saleable condition.

Any item needing to be exchanged should be returned to:

Taphouse Cellars

Shop 4, Kingscliff Shopping Village

Kingscliff, 2487 NSW.