FAQS





Why Should I Shop Online ?

Shopping online with Taphouse Cellars provides great value for money. Through the Taphouse Group’s buying power, we pass on huge savings through our great low prices and exclusive deals. You will also have access to a range of products far greater than what you would normally find.

 

Great reasons to shop with Taphouse Cellars:

  • Exclusive and unique online wine bundles

  • Free delivery on all wine and spirit orders over $150*

  • The Taphouse Cellars Money Back Guarantee

  • Earn Taphouse Rewards with every purchase



It’s Easy To Update Your Contact Details or Delivery Information Online.
  1. Simply click on the ‘Log in’ link in the top right hand corner of any taphousecellars.com.au page

  2. Sign up or log in

  3. Go through each tab down the left hand column of the ‘My Account’ page in order to update your details



You Are Welcome To Contact Our Friendly Customer Service Team With Any Questions or Concerns

help@taphousecellars.com.au

02 6674 3366



Why Are Advertised Online Prices Sometimes Different To Prices Advertised In Taphouse Cellars Stores ?

Online specials are available online only. 



Where Can I Find Taphouse Cellars ?

Store Locations:

  • Coolangatta

  • Kingscliff

  • Chinderah

  • Port Macquarie

Taphouse Cellars also sell thousands of products online and deliver nationally.

We use a range of couriers to ship all of our orders. Our site looks at where your order needs to go and then chooses the cheapest and fastest option available.

Delivery to the East Coast generally takes between 1 and 3 days from dispatch.

Any orders going to WA, NT, SA or TAS may take up to 7 days.



Earning Bonus Reward Points

By simply signing up for an account with Taphouse Cellars, any purchase made will immediately accrue Taphouse Rewards points against that account.

You will be able to check how many points you have in the ‘Rewards Points’ tab once you have logged into your account.

Taphouse Rewards are redeemable against any product.

Rewards points are valid for 12 months from the date of their accrual.

 

You can earn bonus points for:

  • Completing product reviews

  • Answering bonus questions in the checkout

  • Purchasing items that advertise the ability to receive bonus points